Call Center Incubation Services in 2020

Opening up a call center has never been cheaper, faster and
easier than today thanks to call center incubation services. Companies
intending to start their own call center operation in the Philippines can
choose to build a facility from scratch or to incubate with the Philippines
largest and leading call center incubation service provider.

The advantages of incubating with a company that has more
than 10 years experience in building state-of-the-arts call center facilities
are numerous. One of the key advantages is cost. Setting up a call center
facility comes with risks, uncertainties and a heavy capital layout. Companies
opting to incubate with the country’s leading call center infrastructure
provider PITON-Global can not only start to operate within a couple of weeks
but also and more importantly do not have to cash out hundred thousands of
dollars to build out a facility.

Another key aspect is that the call center incubation
facilities the country’s leading call center infrastructure provider have been
used and tested and are therefore extremely reliable. Call center incubation
facilities of the country’s premier service provide are all located in AAA+
buildings and meet the highest quality and security requirements of
multinational companies. Best of all, call center incubation services are
extremely affordable. The country’s leading call center incubation service
provider is offering incubation facilities across the Philippines.

 

What to look out for prior to considering a call center incubation facility
in the Philippines (Check list):

 

a) Location

 

The location of a call center facility is key for attracting
and retaining qualified call center agents. The call center incubation facility should have good
access to public transportation (Jeepnees, buses, trains, taxis). Call center
agents today can and will chose to work for call centers that are strategically
located (e.g. close to malls, train stations, etc.). Qualified agents will
likely avoid working for call centers that located in remote, less secure areas
of the Philippines.

 

b) Surroundings/General Infrastructure

 

Most call center agents work in the evening hours or at
night. The infrastructure where the call center (e.g. coffee shops, Mc Donalds)
also plays a mission critical role for attracting qualified call center
employees.

 

c) Call Center Infrastructure

 

A large percentage of agents prefer to work in call centers
that are offering a pleasant and clean (state-of-the-arts) work environment.
Call center employees take great pride in working in call center and will chose
a work environment that they feel most comfortable in.

 

d) Experience

 

Take a close look at the experience level of the company
that you intend to incube with. Putting up a decent looking call center
facility is fairly easy and can be done by pretty much anyone. Building a
secure, extremely reliable, fully redundant call center facility is not that
easy. We highly encourage you to ask the right set of questions: How long has
your company been in existing? How many call center facilities have you build
over the last 5 or 10 years? Who are your technology partners? (Talk to them!)
Who are your clients? (Ask for ones that ring a bell and mean something to
you!). How do you chose your locations? Who is providing tech support? What is
their qualification level?

 

e) Client References

 

Ask for a list of clients. Not just a few. Get references
and verify those.